Help Centre
Frequently Asked Questions
Everything you need to know about shopping, shipping, and selling with us.
Shopping
Yes, all our items are guaranteed authentic. We offer a full refund on any item purchased from The Attic Place, should you find the item to be otherwise.
All our prices are listed in Singapore dollars (SGD). You may convert to your preferred currency, though exchange rates depend on your credit card issuer.
New — Never used, mint condition.
Excellent — Pristine with minimal signs of usage.
Good — Gently used with minimal soiling, abrasions, or scratches.
Fair — Vintage items that are well loved, with visible character.
Definitely. We ensure that all items are lovingly restored to their lustre, to the best of our abilities, prior to sale. Where needed, items may be sent to the manufacturer for professional repairs.
We note in each product description when items come with their original boxes, dust bags, authenticity certificates, and manuals.
Yes. We photograph each item individually to provide detailed views that accurately match what you will receive.
No, we do not charge GST on our products.
Yes, of course — if you are in Singapore. Please contact us after placing your order to arrange an in-store collection.
Yes. We offer 0% interest, no fees instalment through Atome and ShopBack — split into 3 equal payments over 3 months. Credit card instalment plans are also available through your card issuer.
Shipping & Returns
Yes, we proudly offer worldwide shipping with reputable carriers such as DHL and FedEx. All orders are fully trackable online.
Shipping is complimentary for orders within Singapore. International orders incur a fee depending on the item size, weight, and destination.
Local deliveries typically arrive within 1–3 business days after payment confirmation. International deliveries take up to 7 business days, subject to flight availability and customs clearance.
Worldwide shipping does not include any applicable import duties or taxes of the destination country. Non-payment of these charges will result in the package being returned to us, and return shipping costs will be deducted from any refund.
All items sold are not refundable or exchangeable. If you have any concerns, please contact us before purchasing — we are happy to provide additional photos or clarifications.
Selling Your Items
Many factors go into determining value — it is an art as much as a science. Price depends on the brand, model, colour, condition, and current market demand.
Yes, we do. Consignment is the best way to secure a higher price for your bag, as it allows time to find the right buyer.
The typical consignment period is 3 months. We have had a good success rate with our consignment items, though exact timelines are difficult to predict.
No, we do not charge any transaction fees for consignment.
Still have questions? We would love to help.
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